Returns & Refund

Last Updated: April 17, 2025

At Jana Trends LTD, your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help. Please review our return and refund terms below.

🔁 Return Eligibility

  • 🕒 Return Window: You can request a return within 30 days of receiving your order.

  • 📦 Item Condition: Items must be unused, unwashed, and in original packaging.

  • 📄 Proof of Purchase: A receipt or order number is required for all returns.

🚫 Non-Returnable Items

We do not accept returns on:

  • Items marked as final sale

  • Used, damaged, or altered products

  • Items without original packaging or accessories

  • Gift cards or downloadable products (if applicable)

🔙 How to Request a Return

  1. 📧 Contact us at contact@janatrends.com with your order number and reason for return.

  2. 📝 We’ll reply with return instructions and the return address.

  3. 📬 Ship the item back to us within 7 days of approval.

Note: Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

💸 Refunds

Once we receive and inspect the returned item:

  • ✅ You’ll receive a confirmation email

  • 💳 If approved, your refund will be processed to your original payment method within 5–10 business days

If your return is rejected (e.g., used, damaged, missing parts), we will notify you via email.

🔄 Exchanges

We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order separately.

❗ Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or issue a full refund — no return required in most cases.

📬 Contact Us

If you have any questions about your return or refund, feel free to reach out:

We’re always happy to help you with a smooth and stress-free return process.